Terms and Conditions Summer & Autumn Experiences
By booking a trip with us you, the Customer, agree to our Terms and Conditions.
Our trips are not suitable to children under 10 years of age with the exception of Summer Hike with Huskies to which children 7 years and older are welcome in the company of parents who will walk the husky.
Please inform us, at the time of booking, the participants’ names, ages and nationality as well as the name of your accommodations provider in Kilpisjärvi.
The Customer can cancel a pre-booked tour without penalty charge until 31 days before the operation date. Bookings made in our web shop are subject to a € 15 / person administrative fee if cancelled more than 31 days before operation date.
If cancellation takes place 30 – 8 days prior to operation date, Safaris – The Lapland Connection has the right to charge 50% of the booking’s value. If the cancellation takes place 7 days or less before operation, Safaris – The Lapland Connection charges the booking’s value in full. No-shows are charged in full. If the tour participants do not arrive on time at the agreed meeting place, they are considered no-shows.
Tours booked and paid after Customer’s arrival in Kilpisjärvi will not be refunded.
Safaris – The Lapland Connection can cancel a pre-booked tour if weather conditions are such that said tour cannot be conducted safely or due to other unforeseen circumstances. In this case all advance payments will be fully refunded.
Safaris – The Lapland Connection holds the right to change the planned routing, duration and timing of the tour when deemed necessary for safety reasons or for customer comfort.
Safaris – The Lapland Connection has the right to cancel or terminate, without refunding advance payments, a tour in the event a tour participant, in our estimation, is in poor health or may cause danger to him / herself or to others.
Please note that special cancellation terms may be applied to group and high season bookings and to customized trips. These will be established and informed to the Customer at the time of the booking.
Degree of Difficulty on Safaris & Tours
The degree of difficulty is an indication of the physical endurance needed for participation. While Let’s Go Catch Dinner! and the Border River rafting programs do not require much physical effort, exposure to the cool temperatures and rain can affect you in different ways, depending on how you are dressed, medical conditions you might have, and for how long you are outdoors. Summer Hike with Huskies and Arctic Evening Experience take place on a gravel path which features a fairly deep ascent and descent. Autumn Nature Trip trail can be challenging due to ice and snow. Explore the Village takes place on the village roads and nature trails, which at times can be ice and slippery.
Temperatures during the summer season typically vary between 0 C and + 15 C (32 F to 59 F) and in October – November and in October – November between – 10 C and + 5 C (14 F to 41 F). Warmer temperatures are not common. You should be prepared with layered clothing, a wind and water proof outer layer and sturdy water-resistant shoes or boots.
Guiding takes place in English and / or Finnish. Guiding in French is available for private parties at a supplemental cost of € 40 / hour.
Prices and Payment
Prices are quoted in Euro and they include Value Added Tax except for the Private Guiding cost to which a 24% Value Added Tax will be applied (guiding in Norway is not taxed). The right is reserved to revise prices if necessary due to unforeseen circumstances, such as increase in taxes.
Payment can be made on site by cash (in Euros), by credit card (Visa, MasterCard) or in advance by bank transfer or PayPal.
Operation of the Programs
The operation of Safaris & Tours is always subject to prevailing weather conditions.
Responsibility of Safaris – The Lapland Connection
We recommend personal travel insurance as we do not accept any liability for any injury or material damage.
While Safaris – The Lapland Connection exercises caution and appropriate safety measures in organizing Guided Summer & Autumn Experiences, the Customer is always participating at his / her own risk.
In the case of force majeure which results in the cancellation of a pre-booked excursion, the responsibility of Safaris – The Lapland Connection is limited to refunding the cost of any advance payment for such cancelled excursion.
Any possible dispute will be settled in the District Court of Lapland (Lapin Käräjäoikeus in Finnish).