Terms and Conditions
Visit Kilpisjärvi Winter Experiences
By booking a trip with us the Customer agrees to our Terms and Conditions.
Advance bookings are recommended for all Visit Kilpisjärvi Winter Experiences, hereafter referred to as “Safaris & Tours”.
We regret but our trips are not suitable for children under 10 years of age. If you are travelling with smaller children and are interested in our other tours, feel free to contact us for a customized or recommended tour for your family.
Please inform us, at the time of booking, the participants’ names, ages and nationalities as well as the name of your accommodations provider in Kilpisjärvi.
Your booking is confirmed upon the receipt of a full payment.
Cancellation of a pre-booked excursion at any time after confirmation of said excursion is subject to an administrative fee of 10% of the booking’s value (minimum € 15 / person).
The Customer can cancel a confirmed excursion at any time until 31 days of the first operation date without further penalty. Cancellation 30 – 8 days results in 30% cancellation charge of the booking’s value. If the cancellation takes place 7 days or less before operation, Safaris – The Lapland Connection charges the service in full.
Excursions booked and paid after Customer’s arrival in Kilpisjärvi will not be refunded.
Safaris – The Lapland Connection can cancel a confirmed excursion if weather conditions are such that said trip cannot be conducted safely or due to other unforeseen circumstances. In this case any advance payment will be fully refunded.
Safaris – The Lapland Connection holds the right to change the planned routing, duration and timing of the excursion when deemed necessary for safety reasons or for customer comfort.
Safaris – The Lapland Connection has the right to cancel or terminate an excursion in the event a Customer, in our estimation, is in poor health or may cause danger to him / herself or to others.
Please note that special cancellation terms may be applied to group and high season bookings and to customized trips. These will be established and informed to the Customer at the time of the booking.
You can rent a set of protective clothing from us. The set consists of a snowsuit, boots and socks, balaclava and mittens. The cost is € 15 per person per activity. The rental set is at your disposal for the duration of the trip. When you book a self-drive snowmobile safari, or a total of three excursions with us, we provide the clothing free of charge. The outfit is also available free of charge to customers on the Tundra Experience and Conquering Mt. Halti.
Helmets are mandatory for snowmobile drivers and passengers as well as for sledge passengers and they are included in the price.
Kindly inform us for each person’s size information so that we can fit you appropriately: height in cm, weight in kg, shoe size. The protective clothing will be delivered to your accommodations and collected after the excursion. You can also send this information by e-mail no later than 1 week before the booked experience.
Degree of Difficulty on Safaris & Tours
The degree of difficulty is an indication of the physical endurance needed for participation.
While our passenger sled transport excursions (“Border Safari”, “The Arctic Evening Experience”, “The Tundra Experience”, “Conquering Mt. Halti”) as well as the Husky Sled Ride do not involve much physical effort, exposure to the freezing temperatures can affect you in different ways, depending on how you are dressed, medical conditions you might have, and for how long you are out in the cold. Exposure to cold can cause various physical challenges, such as breathing difficulty, fatigue, frostbite, mild hypothermia.
“Catch a Glimpse of Local Life” takes place on the village roads and nature trails, which at times can be ice and slippery.
Snowmobile driving can be physically challenging and you should consult with your doctor if you have any health issues before booking such an excursion.
Pregnant women are not advised to participate in our excursions because of the vibrations caused by snowmobile and passenger sled transport and the possible harm caused by exhaust fumes.
Temperatures during the snow season vary between – 5 C and – 35 C ( 23 F to – 31 F). We do not cancel our departures due to cold weather. You should be prepared with several layers of clothing suitable for the cold temperatures and rent snowsuit gear from us if your own outdoor layer is not sufficient to keep the cold at bay.
Guiding on scheduled departures takes place in English and / or Finnish. Guiding in French is available during “Catch a Glimpse of Local Life”. Private parties can book a French-speaking guide for any of the other tours at a supplemental cost of € 40 / hour (charged for the duration of the tour.)
Prices and Payment
Prices are quoted in Euro and they include Value Added Tax. The right is reserved to revise prices if necessary due to unforeseen circumstances, such as increase in taxes.
Advance payments can be made by wire transfer to our bank or PayPal. Bookings on site can be paid in cash (euros only) and a major credit or debit card (Visa, MasterCard).
The snowmobile can be shared by two persons so that one is driving and the other is sitting in the passenger seat, or it can be driven solo by one person. Snowmobile safaris are subject to weather conditions. During the early stages of the snow season snowmobile safaris are rarely possible due to the difficult driving conditions caused by weather.
The driver of a snowmobile must be at least 18 years of age and in possession of a valid driver’s permit which entitles the holder of the permit to drive a car in Finland.
The driver of a snowmobile is held liable for damages to the vehicle. For each snowmobile, a € 1200 damage deposit is required. A charge will be placed on your credit card and released once the snowmobile is returned with no damage. If the snowmobile is damaged (broken light, windshield, body parts, etc. ) the driver is responsible for the cost of parts and labour and the cost of the snowmobile transfer to the repair shop, as well for the cost of any missed rental time stemming from the repair. The maximum self-liability amount is € 1200 per snowmobile and per incident.
The mandatory snowmobile traffic insurance, which is included in the price of the excursion for self-drivers as well as for sled passengers, covers medical care for injury to the driver and to the passenger arising from accidents, as determined and paid by said insurance company.
Driving a snowmobile under the influence of alcohol or narcotics is strictly forbidden by law.
Operation of the Programs
The operation of Safaris & Tours is always subject to prevailing weather conditions.
Safaris & Tours are offered daily throughout the snow season which in Kilpisjärvi typically starts in late November and lasts until the end of April and even to early May.
Please refer to the program descriptions for operational dates of each tour.
Responsibility of Safaris – The Lapland Connection
We recommend personal travel insurance as we do not accept any liability for any injury or material damage, with the exception of injuries arising out of snowmobile driving or snowmobile riding accidents, which are governed by the Traffic Insurance company policy.
While Safaris – The Lapland Connection exercises caution and appropriate safety measures in organizing Safaris & Tours, the Customer is always participating at his/her own risk.
Please be aware that the Northern Lights, also known as Aurora Borealis, is a natural phenomenon and its sightings cannot be guaranteed, and therefore advance tour payment is not refunded if the Northern Lights are not visible. Scheduled departures of The Arctic Evening Experience will be carried on regardless of weather.
In the case of force majeure which results in the cancellation of a confirmed excursion, the responsibility of Safaris – The Lapland Connection is limited to refunding the cost of any advance payment for such cancelled excursion.
Any possible dispute shall be settled in the District Court of Lapland (Lapin Käräjäoikeus in Finnish).